FAQs -Part 1) Company & Products

  • A. Work Team with 15 years experience in providing & exporting geographic surveying equipment

    B. Excellent consultant service on International Logistics solution & Customs Affair

    C. Professional technical support on instruments after-sale service

  • A. Customer can download products catalogue from our website www.geodex-tech.com

    B. Contact us by sending e-mail info@geodex-tech.com or leaving message from website.

  • If you don’t find the product information from our website, you can contact our sales team via sale@geodex-tech.com and send the specific requirements，we will follow it up and contact you immediately.

  • Yes,  for most of the products, we can provide OEM or ODM service. For details, please contact our sales team via sale@geodex-tech.com for further communication.

  • Some of our products have already obtained Testing Report or Certificates like SGS RoHS, CE, FCC, CCAC ISO.  For more request, please contact us via info@geodex-tech.com

FAQs -Part 2) Order & Shipment

  • A. Send an inquiry to Geodex Team directly on Geodex’s website www.geodex-tech.com

    B. Contact with Geodex Sale Team via instant message on www.geodex-tech.com or write e-mail to sale@geodex-tech.com

    C. Contact us directly via WhatsApp/Phone Number at 0086 13929579611

    D. Send us your ordering list via sale@geodex-tech.com for issuing a Proforma Invoice

  • A. Door to door delivery service Air Express Courier like DHL, FedEx, UPS, TNT, as well as some local regional specialized courier

    B. General Air flight Cargo Service from airport to airport, Consignee make the Customs Clearance by themselves

    C. Ocean transportation by sea boat to the nearest port of the destination, customers make the Customs Clearance by themselves

    D. International Multi-modal transport, by boat & truck, by flight & truck...

    E. Customers can appoint their own forwarder agent who has warehouse in China, we can deliver the goods to shipping warehouse as your shipping instructions.

  • The shipping freight rate is changing from time to time due to the oil price ups and downs, as well as the Epidemic control. Please contact our sales team for getting best shipping solution & freight rate.

  • Most of the items are ready to ship.

    If it is not available from current stocks, shall be within 15 days.

    For bigger order quantity, it depends on the production orders.

    Please enquire with our sales.

  • A. We usually do T/T, L/C, Western Union, Money Gram, Master Credit Card

  • A. ) Generally, if shipping by Air Express like DHL, FedEx, UPS, TNT, the courier company will provide Customs Clearance Service and door-to-door delivery service, however, customer still need to pay the import customs tax according to the local legal regulations.

    B. ) Ship by General Air Flight Service or Ocean Boat, consignee needs to do the Customs Clearance and pay tax by themselves or can appoint an agent.

    C. ) For some countries, we have some specialized shipping line which offer freight package can cover Customs Clearance Service and Import Tax.

    D. ) Please contact our Sales for further information.

  • A. ) We will provide Airway Bill, Bill of Lading for following up as soon as the goods is shipping out, customers can track the shipment transportation records from the shipping compay’s website.

FAQs -Part 3) Technical Support

  • A.) The instruments comes with Operation Manual (User Manual) either in hard copy or digital copy. Please check inside the package you received, or contact us by e-mail.

    B.) If there is specific problem during using the device, you can get technical support by contacting us. We will provide Video, Documents of How to operate, and even on-line presentation.

  • A.) Firstly, we build a solid product strategy and standard at the factory production and examination.

    B.) Secondly, we carry out a double-check system to make sure every instrument is well calibrated before shipment.

  • A.) For non-human factors fault, we provide 12-month warranty for instrument main unit, and 6 months for consumable items like batteries.

    B.) And also provide long-term technical support and repair service.

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